Support
Authenticity policy
Counterfeit injectables are a patient-safety problem, not a pricing problem. Here’s our guarantee.
Our guarantee
Every product we sell is 100% authentic, sourced through authorized distribution channels, and traceable to its manufacturer batch. We do not purchase from unverified resellers or secondary grey markets.
Traceability
Batch and lot numbers are recorded for every unit that enters and leaves our facility, so any product can be traced from manufacturer to clinic.
If you ever have a doubt
Send us the batch number and a photo — we’ll verify it against our records and the manufacturer’s, and respond within one business day.